Frequently asked questions

The original file, as large as you have it, up to 25 MB. We check it against your print size on upload. The picture quality guide covers what to do if the reading comes back low.

You can, but WhatsApp compresses images heavily. Upload the original in the editor where you can, and use WhatsApp only if the upload fails.

It is used to produce your order and nothing else. See the privacy policy for how long files are kept.

Measure the wall space first, then match the orientation to your photo — a portrait photo in a landscape frame has to lose most of its edges. Each product page lists exact outer dimensions.

Only on frames designed for it. If a frame supports names, dates or clipart, those controls appear in the editor when you open it.

Yes. Personalize and add one to the cart, then start again from the product page for the next photo. Each ends up as its own line in the cart.

Dispatch time is on the product page, and delivery adds a few days on top depending on your pincode. The shipping policy has the details.

Tracking appears on your orders page as soon as the parcel leaves us.

Not on change of mind — it is made from your photo and cannot be resold. If it arrives damaged, misprinted or wrong, we will review it; see the return & refund policy.

Photograph the parcel and the frame, ideally with an unboxing video, and message us as soon as you can. We will review it and arrange a replacement where the fault is ours.